It depends on where you are. We dispatch all orders within 24 hours of receiving them (Monday - Friday). Deliveries can take anywhere from 1-7 days. Delivery details will be provided in your confirmation email. 

Your order has or is being readied to ship – There is a slight lag time in the carrier registering it on the system – please rest assured it will register soon and it is on its way.

To explain further. We create the label, at this point the tracking number is generated. This label then sits in a pile waiting to be placed onto your box.

We have a warehouse in the UK and a warehouse in the USA. All UK and EU orders are shipped from our UK warehouse and all USA orders are shipped from our USA warehouse.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.

Yes, if you are based in the UK call 0208 207 6923 and a member of staff will be happy to take your order over the phone. Our phone line is available Monday - Friday 9am - 6pm (GMT)

It can take some time for the little birds to build confidence with a new feeder. Please try the following: 

Hang both your old feeder and new PestOff feeder next to each other - 1 foot apart.

Fill BOTH feeders (but only half fill your old feeder) with a mix of 50% dried mealworms and 50% sunflower hearts.  The little birds will go crazy for this mix of feed.

Let the old feeder run out (do not refill) and then hopefully the little birds will simply hop onto your new PestOff bird feeder. 

If you are still having trouble, please contact us and we will solve the problem.

Please try removing the lower assembly and soaking it in hot water, then leave to dry. If this does not help please contact us and we will resolve the problem.


To receive 5% off your first order, all you have to do is subscribe to our newsletter and your discount code will be emailed to you! (don't worry we don't send you annoying irrelevant emails or sell your data to third parties.) To sign up to our newsletter please scroll all the way to the bottom of the page, you will then see an option to subscribe on the right hand side of the page.

Customer support

UK enquiries - 0208 207 6923

USA enquiries - 614 985 5600

Send a message

UK enquiries - Contact form

USA enquiries -